Terms and Conditions

These general conditions (hereinafter: Conditions) regulate the relations between the Svaz zakladani a udrzby zeleně, z.s. (SZUZ), with registered office at Údolní 567/33, 602 00 Brno, Czech Republic, REGISTRATION NUMBER: 265 29 831, VAT NUMBER: CZ26529831 represented by director Jana Šimečková as a provider offers via the Internet and the customer.

Our products are professional excursions, conferences and seminars.

Purchase via the Internet automatically implies acceptance of these Terms and Conditions and at the moment of payment they become a contract between SZUZ and the customer.

1. Service

On the website akce.szuz.cz are listed services, descriptions, prices, special offers and benefits, payment methods and conditions that apply at the time of completed orders. All information on services provided by e-mail, or otherwise, shall be considered as an official letter and have the force of a contract.


2. Payment

2.1 Payment terms.

2.1.1.  Prices
All prices include taxes in accordance with Czech law. Such a price has to be visible before you complete the order.

2.1.2. Payment’s time
Under these terms and conditions, you are obliged to pay for the services no later than 14 days before the event, unless otherwise agreed by the parties according to a pre-agreed payment schedule. After payment you will receive a notification from us confirming successful payment. In the event of non-payment, we will remind you and if payment is not made even then, you will be deemed to have abandoned the service.

2.1.3. Payment methods
After a service has been chosen, you will receive pro forma invoice and guidance for payment. Payment can then be made bank transfer.


3. Privacy Statement

SZUZ is committed to protecting the personal information of customers by collecting only essential customer information that is necessary for the purpose of issuing accounting documents, sending information communications.


4. Obligations in the case of modified or unfulfilled purchased service

4.1. The SZUZ’s obligations. Understanding of the Conditions.

If we before the excursion or conference have knowledge of the significant changes of the program, we must immediately inform you about all the changes and the impact of these changes on prices. In that case, you can accept or refuse a modified service.

4.2. Unforeseen circumstances

We may, by unilateral declaration completely or partially terminate any agreement, in the event of unforeseen circumstances (war, epidemic, political crisis, elemental disaster). In this case, you are not entitled to compensation for damages or physical injuries, but you are entitled to the refund of funds that were paid if they are not forwarded to third parties, or it is not our obligation to do so.

4.3. SZUZ waives services

If SZUZ does not perform the service and there are no unforeseeable external circumstances, it must immediately refund the amount paid.


5. Cancellation policy

The customer must cancel his/her participation in the event in writing. In this case, we will retain the amount paid, which is based on the date of cancellation, as follows:

  • 20-10 days before the event 50% of the tour price,
  • 10-0 days before the event 100% of the price.

In the event of proof of force majeure (accident, death), we will refund the full amount in cases where the money or part of it has not been physically handed over to third parties or where we are not obliged to do so.


6. Client’s obligations

You are obliged to inform us of all facts or circumstances that could endanger the course of the event and lead to danger to you or others. You must ensure that your documents and items comply with the border, customs, health and other regulations of your country and the country of destination. You are required to comply with the normal rules and regulations of catering, accommodation and transport. You are also required to observe departure times, appointments, etc. when travelling. In the event that you do not arrive on time, it will be left to the person in charge to decide whether to wait for you or leave without you. In this case, the cost of return, as well as all other costs, will be borne by you.


7. Use of Personal Data – Warranty Policy

7.1 Duty of confidentiality of personal data

In accordance with the Data Protection Act, we are obliged to protect the privacy and confidentiality of all customers’ personal data. All of our employees and its business partners are required to comply with the Privacy and Confidentiality Policy. We collect only necessary, basic information about our customers and inform them about how we use it. Personal information is information that identifies you. We do not collect or process your personal data unless you give your consent at the time of placing orders for services.

7.2. Accuracy of personal data

By registering, you confirm the accuracy and completeness of the data provided in the application form and expressly agree that we may process the personal data provided in the application form for the purposes of our own records and information about new products and services in accordance with the Data Protection Act. Any damage caused by the provision of incorrect data shall be borne by you.

7.3 Type of data collected

We seek from you the data provided in the application form, which includes personal contact details. This information is used for billing and processing your order, for contacting you to verify the information provided or orders placed, or in the event of difficulties in processing your order.

7.4. Automatically recorded information (non-personal)

When you arrive at our Website, it automatically records (not as part of the application form) general non-personal information. The recorded information is used to gauge our Website and improve its content and functionality. Such data is not used for any other purpose, nor is it relinquished to third parties unless required by law.

7.5. Cookies

We only use cookies to collect information related to your visit to our Website, and to observe additional functionality or to assess the effectiveness of our presence on the Internet.


8. Legal

8.1. Abuse

This website contains information about the products and services offered by us and also serves as our electronic point of sale. We cannot accept liability for any damages arising from the use of information from this Website for purposes beyond its intended use. We make reasonable efforts to keep the information on this website up-to-date and accurate. Due to the dynamic nature of the market, in a few cases there may be variations in the actual data and information available on the Website. By registering on our Website, you acknowledge that you have read these Terms and Conditions in full and that you accept them.

8.2. Change of conditions

Should there be any changes regarding our privacy policy, general terms and conditions or other information on our website and/or elsewhere, you should be aware that these changes are effective from the date of publication. Therefore, you should read everything regarding the services offered before using this website.